Dimension: 1.5.5 Digital technologies

This dimension concerns the digital technologies available to MPs and staff to support the conduct of their business, and to ensure public participation and access to information. For the purposes of this dimension, “digital technologies” refers to hardware, software, infrastructure and applications hosted both on the parliamentary premises and in the cloud.

For parliaments, digital transformation requires a clear strategic direction, including policies and plans, as well as strong ICT governance, leadership and oversight structures. Parliaments should not necessarily aim to acquire the most sophisticated technology, but instead focus on the technology that best enables MPs to conduct their business, and to communicate effectively with their constituencies.

In view of the threats to parliamentary information systems, parliaments should also prioritize cybersecurity. Measures, including user training, should be in place to protect the integrity of parliament’s digital assets, and to ensure that MPs and staff are able to conduct their work safely and without undue interference. 

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Aspiring goal

Based on a global comparative analysis, an aspiring goal for parliaments in the area of “digital technologies” is as follows:

  • Parliament has a clear strategic direction, including policies and plans, for the use of digital technologies.
  • Parliament has strong governance, leadership and oversight processes in place to support its digital transformation.
  • Digital technologies are introduced in line with parliament’s needs and strategies, and are constantly developed and consolidated.
  • The deployment of digital technologies is supported by dedicated and adequate financial and human resources.
  • Cybersecurity is prioritized in order to protect the integrity of parliament’s digital assets, and to ensure that MPs and staff are able to conduct their work safely and without undue interference.
     

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Assessment criteria

No 1: Strategic direction

Parliament has a clear strategic direction, including policies and plans, on the use of digital technologies.

No 2: Governance, leadership and oversight

Parliament has strong governance, leadership and oversight processes in place to support its digital transformation, ideally involving MPs. Digital technologies are introduced in line with parliament’s needs and strategies, and are constantly developed and consolidated.

No 3: Resources

The deployment of digital technologies is supported by dedicated and adequate financial and human resources. Parliament has a dedicated ICT budget, and the required hardware and software are accessible to all MPs and staff. 

No 4: Cybersecurity

Cybersecurity is prioritized in order to protect the integrity of parliament’s digital assets, and to ensure that MPs and staff are able to conduct their work safely and without undue interference. Cybersecurity systems and processes are robust, and use recognized standards and guidelines to proactively monitor and prevent attempts at unauthorized access to any part of the parliamentary digital estate. 

How to complete this assessment

This dimension is assessed against several criteria, each of which should be evaluated separately. For each criterion, select one of the six descriptive grades (Non-existent, Rudimentary, Basic, Good, Very good and Excellent) that best reflects the situation in your parliament, and provide details of the evidence on which this assessment is based. 

The evidence for assessment of this dimension could include the following:

  • Policies or plans on digital transformation and innovation
  • Details of ICT governance, leadership and oversight structures, ideally involving MPs
  • Details of a dedicated budget and staff for ICT and its management
  • Evidence of alignment between ICT plans and the parliamentary mandate and/or strategies 
  • Details of cybersecurity infrastructure, and related reports

Where relevant, provide additional comments or examples that support the assessment.

Sources and further reading

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Get help with this assessment

The assessment of indicators involves diagnosing and considering strengths and weaknesses, i.e. the things parliament is doing well, and the things it could do better or more effectively, taking into account established good practices that are described in the indicators. 

Read the assessment guidance to find out what to consider when conducting an assessment against the Indicators. Find out how to prepare, how to set the objectives of the assessment, how to organize the process, and more. Contact the project partners for expert advice.

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